Shipping and return policies for Stigma

Shipping Info

Processing Time: Orders are typically processed and shipped within 1-2 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods: We offer a variety of shipping options to suit your needs, including standard, expedited, and express shipping. The available shipping methods and estimated delivery times will be displayed at checkout based on your location.

Shipping Rates: Shipping rates are calculated based on the weight of your order and your selected shipping method. You can view the shipping costs for your order during the checkout process before completing your purchase.

International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times may vary depending on your location. Please note that customs fees, import duties, taxes, and other charges may apply to international orders and are the responsibility of the recipient.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

Shipping Address: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete shipping addresses provided by the customer.

Delivery Issues: If you encounter any issues with the delivery of your order, such as delays, damages, or lost packages, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue and ensure that your order reaches you as soon as possible.

Questions or Concerns: If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact our customer service team. We're here to help!

Return Policy

We want you to be completely satisfied with your purchase from us. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make things right.

30-Day Return Window: You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Items Eligible for Return:
- The item must be in its original condition, unworn, and with tags attached (if applicable).
- All original packaging and accessories must be included.
- Certain items such as personalized or perishable goods may not be eligible for return.

Return Process:
- Contact our customer service team to initiate the return process
- Pack the item securely, including all original packaging and accessories.
- Ship the item back to us using a trackable shipping method.
- Once we receive the returned item and verify its condition, we will issue a refund or process an exchange according to your preference.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Exclusions:
- Final sale items are not eligible for return.
- Returns received after the 30-day return window may be subject to a restocking fee.
- We reserve the right to refuse returns that do not meet our return policy criteria.

Questions or Concerns: If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer service team. We're here to help!